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Customer Support Representative with German

Role Summary

Fortech is looking to add a Customer Support Representative, native German speaker, with advanced English skills to its team in Cluj Napoca.

In this role, you will be involved in 1st level phone support, email support, ticket solving. Our partner is one of the top leaders in the automotive industry. The application under test is for a car manufacturer; it manages all parts of a car and the compatibility between them.

Location:Cluj Napoca

Field:Customer Support

Level:Mid

Positions:1

Valid Until:15 May 2017

Your Responsibilities

  • Resolve low, medium and high complexity tickets/emails/phone calls from customers which require direct interaction with customer

Your Competencies

  • Native German speaker
  • Advanced English skills
  • Good communication skills
  • Basic estimation techniques
  • Ability to deliver technical feedback
  • Time management skills
  • Proactive attitude
  • Studies related to IT – nice to have

Your Benefits

You will work in an environment that demands professionalism and in the same time values quality people and connections. Our principles are simple: show respect, be reliable and continuously seek to progress.

We offer competitive compensation package, medical insurance, learning and development opportunities and other perks and benefits.

And we also strive to fine-tune our offering to meet particular needs, such as flexible working schedules, remote work or any other benefit that adds value to you and is within our possibilities.

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