10 Key Aspects to Consider when Outsourcing QA and Software Testing Services

As an experienced software development company, we understand the importance of QA and software testing services. In our software testing processes we seek answers to the following questions:

  • Does the application work as intended?;
  • Are there bugs that hinder the user’s experience? and
  • When can the application go live?

That is why QA and testing services are crucial and go hand in hand with the development process. Project managers in large corporations confirm that QA testing should represent as much as 33% of a project’s hours.

QA services can provide many benefits to companies seeking to improve the quality of their application development and management processes and reduce business risk through rigorous testing.

Factors to consider when choosing your partner for software QA and testing

Given the increase in global IT outsourcing many companies choose to outsource QA and testing to ensure high quality deliverables and gain competitive advantages. The competitive advantages of outsourcing include cost reductions and an improved use of the labor, capital and technology.

There are many things to consider and account for before signing a contract with an outsourcing partner.

The 10 most important aspects you should pay attention to are:

1. The Engagement Models
Selecting an engagement model is an important aspect of developing the outsourcing plan. The process of outsourcing includes aspects of international business strategy, selecting the geographical location, understanding the business model and deciding on the outsourcing strategy. Two of the most important engagement models are:

  • Incremental Outsourcing
    This model helps organizations reduce the risks of outsourcing by dividing the work into small, manageable projects that they outsource to service providers. Thus, managers at the client organization have well defined deliverables and programs.
  • Total Outsourcing
    In this model, multiple projects and programs at the client organizations are outsourced to a service provider. The service provider takes on the project, module or program from a client organization, deploys a small team onsite that works with the client’s managers and teams and coordinates the work with the offshore team.

2. Service Level Agreements (SLAs)
Some good examples of the types of SLAs that should be considered are: on time delivery, client satisfaction, effectiveness, volume of work, sensitivity.

3. Mobilization
This phase generally includes setting up the communication protocol with the client, defining the work breakdown structure, sharing standard templates with the client, building the test strategy etc.

4. Flexibility
QA and testing outsourcing agreements require a degree of flexibility to help ensure timescale fluctuations are met.

5. Quality Improvement
The key objective of the client is often to gain a significant improvement in quality and this can be achieved through outsourcing. As the relationship between the two parties matures, there should be a willingness to continually improve the process and working methods. This should not necessarily be restricted to just testing, but include the whole lifecycle if it improves the end product.

6. Change Management
Clients may often have frequently changing requirements which, if handled poorly, can significantly affect the time, quality and cost. To help clients overcome this situation, QA and testing outsourcing organizations maintain a comprehensive change and configuration management system.

7. Intellectual Property Protection
Intellectual Property (IP) protection is one of the important considerations for customers when outsourcing services. QA and testing outsourcing providers have to protect all PERSONALLY IDENTIFIABLE INFORMATION (PII) given by clients. The QA and outsourcing provider`s staff should not duplicate, distribute, disclose, convey or make available any PII to third parties in any other manner.

8. Communication
Outsourcing providers facilitate communication between the client and their stakeholders. Communication is considered a key obstacle in outsourcing, so providers should maintain effective channels and points of contact (POC) open to clients.

9. People
The outsourcing providers maintain a pool of highly qualified and dedicated professionals including QA engineers, QA leads, project managers and technical specialists. Many outsourcing providers have unique centers of excellence to train their interns and employees on various testing methodologies and tools. Ensuring the most appropriate resources for your requirements is critical for the success of the engagement.

10. Security
All the major outsourcing providers have Information Security Policies, Information Security Standards and Business Continuity Management policies, primarily to protect data. Some of the physical security measures provided by outsourcing vendors include measures to restrict the entry and exit of personnel, equipment and media from a designated area.

Software testing is an essential phase of software development but not the core activity of most companies. Outsourcing of this function enables companies to concentrate on core activities and leading innovation, whilst the QA and testing providers work efficiently, ensuring quality results and a positive business outcome.

Fortech is a top quality assurance outsourcing provider in Romania. Enhance the quality of your software by relying on Fortech’s professional quality assurance and software testing services, refined over more than a decade.